LifeConcierge^TM Hall of Fame

“I'm very glad I made this request and Desiree was able to handle it so swiftly. She saved me a lot of time making phone calls to gather information. Much appreciated!”

Tess contacted Overalls to help find a pediatric dermatologist in her area for her 2.5-year-old daughter. She provided a list of dermatologists and outlined a clear set of requirements: confirm if they treat toddlers, accept her insurance into 2026, require referrals, their appointment availability, and general reputation.

LifeConcierge Desiree carefully reviewed the list, calling each provider to gather details. While several offices were not in-network or didn’t see children under 12, Desiree was able to confirm that a provider near Tess's home met all Tess's criteria. She verified that multiple providers were in-network through 2026, that no referral was required, and secured an appointment.

 "Dave was outstanding!!! He was so incredible by helping me deal with a STD claim that had an error on the insurer’s end. He walked me through all the steps and everything he was doing. He was truly caring, thorough and very very patient!"

Troy reached out to Overalls for help when he discovered that his short-term disability claim with had been unexpectedly closed after only one payout. Despite multiple attempts, Troy was unable to reach his claims specialist for clarification and needed advocacy to understand what had gone wrong and to pursue an extension.

LifeConcierge Dave stepped in immediately, contacting MetLife on Troy's behalf. He navigated the automated system, investigated the cause of the claim closure, and learned that his insurance had determined the claim had reached the maximum benefit period. However, Troy informed Dave that, based on his district's plan, the maximum benefit was not the shorter period his insurance applied.

Recognizing the discrepancy, Dave continued pressing for answers. He coordinated with a unit manager, who was supposed to follow up with Troy. When Troy didn’t receive a call, Dave persisted—reaching out again and ensuring a callback was rescheduled. Troy finally received confirmation from his insurance that the claim had been mistakenly closed due to an internal error and that it was being reopened.

“I have information on 3 gyms, and they all meet my requirements and are reasonably priced." 

Jeffery needed assistance finding a gym membership within 15 miles of his home, with specific requirements including treadmills, cycles, yoga or fitness classes, a steam room, and a pool.

Beth from Overalls LifeConcierge promptly responded and called, researched and vetted several options until she found gyms that met Jeffery's criteria. Beth provided Jeffery with detailed information on three fitness centers that had everything he was looking for.

Jeffery found the gyms provided to be exactly what he needed, meeting all his requirements and offering reasonable pricing.

“So easy! Loved that she handed it on my calendar!”

Maddy wanted a modern, technology-forward dentist near her home that accepted her insurance and offered early morning appointments.

LifeConcierge Lindsey took care of everything, researching several practices that aligned with Maddy's preferences and verifying insurance acceptance. Lindsey presented Maddy with tailored options, and upon Maddy's selection, she scheduled the appointment for the earliest available time. Lindsey also ensured the office verified Maddy's insurance and even added the appointment directly to her calendar for convenience.

"I am so thankful for this service. It helps me improve my work productivity."

Tana reached out to Overalls seeking help locating a doula who accepts her insurance. With her third child due in August, she was looking for support during labor and the first eight weeks postpartum.

LifeConcierge Schuyler began by verifying Tana's coverage. After receiving Tana's insurance information, Schuyler conducted a thorough search, contacting multiple doulas, reviewing their qualifications, and confirming billing information.

After days of outreach and follow-up, Schuyler compiled a list of qualified doulas available for Tana's due date and shared their contact information, availability, and billing compatibility. Schuyler also offered to help schedule Zoom consultations.

Tana responded appreciatively, saying, “I am so thankful for this service. It helps me improve my work productivity."

"Excellent service. Schuyler was so helpful. I literally didn’t have to do a thing and now I have an appointment to see a doctor in a month. Thank you Overalls!”

Trisha reached out to Overalls looking for an in-network primary care doctor who could also provide OB/GYN services, ideally near her home. She provided her insurance information and asked for help with scheduling.

LifeConcierge Schuyler initially shared a list of highly rated providers but quickly adjusted the search when Trisha clarified she was looking for someone closer. Schuyler then sent a curated list of in-network women’s health practices near Trisha's location, including available appointment dates.

Trisha selected a provider, and Schuyler handled the entire scheduling process, including completing the new patient registration form. She also confirmed availability and secured an appointment., while guiding Trisha through pre-appointment requirements like patient portal access and required forms.

Grateful for the seamless support, Trisha shared, “Excellent service. Schuyler was so helpful. I literally didn’t have to do a thing and now I have an appointment to see a doctor in a month. Thank you Overalls!”
 

"I love Overalls. Great service and saves a busy mom like me a lot of time! Thank you!"

Sam turned to Overalls to help find a suitable pediatric behavioral therapist for her son, who required therapy not covered by insurance.

Gina, her dedicated LifeConcierge, compiled a list of pediatric therapists accepting new patients near Sam's location. After reviewing the initial options, Sam updated her preferences and Gina promptly responded with another set of therapists, ensuring they met Sam's criteria.

The assistance provided by Gina allowed Sam to focus on her family while Overalls handled the logistics of finding the right therapy option for her son.

"WOW! Beth was incredibly helpful... She did an amazing amount of work to help us find the best location options for Mom, and with the 'real' preparedness for what steps are next. We felt Beth's deep compassion and concern with Mom's decline, and she sincerely helped us with the very critical housing needs in Mom's final journey. This overcame how overwhelmed we felt trying to do this on our own."

John reached out to Overalls to find a Medicaid assisted living bed for his mother, whose long-term care coverage was ending soon. With the challenges of securing Medicaid residency and navigating waitlists, John sought help in locating a suitable facility close to his father.

Beth began by conducting extensive research, identifying and contacting six assisted living facilities participating in the Medicaid program. Recognizing the critical nature of the situation, Beth called each facility to inquire about current availability and their admissions process.

Beth left detailed voicemails, engaged in follow-up calls, and diligently documented each facility's response. This thorough approach ensured John received the comprehensive information needed to make informed decisions for his mother's care.