LifeConcierge^TM Hall of Fame

"I am so thankful for this service. It helps me improve my work productivity."

Tana reached out to Overalls seeking help locating a doula who accepts her insurance. With her third child due in August, she was looking for support during labor and the first eight weeks postpartum.

LifeConcierge Schuyler began by verifying Tana's coverage. After receiving Tana's insurance information, Schuyler conducted a thorough search, contacting multiple doulas, reviewing their qualifications, and confirming billing information.

After days of outreach and follow-up, Schuyler compiled a list of qualified doulas available for Tana's due date and shared their contact information, availability, and billing compatibility. Schuyler also offered to help schedule Zoom consultations.

Tana responded appreciatively, saying, “I am so thankful for this service. It helps me improve my work productivity."

"Excellent service. Schuyler was so helpful. I literally didn’t have to do a thing and now I have an appointment to see a doctor in a month. Thank you Overalls!”

Trisha reached out to Overalls looking for an in-network primary care doctor who could also provide OB/GYN services, ideally near her home. She provided her insurance information and asked for help with scheduling.

LifeConcierge Schuyler initially shared a list of highly rated providers but quickly adjusted the search when Trisha clarified she was looking for someone closer. Schuyler then sent a curated list of in-network women’s health practices near Trisha's location, including available appointment dates.

Trisha selected a provider, and Schuyler handled the entire scheduling process, including completing the new patient registration form. She also confirmed availability and secured an appointment., while guiding Trisha through pre-appointment requirements like patient portal access and required forms.

Grateful for the seamless support, Trisha shared, “Excellent service. Schuyler was so helpful. I literally didn’t have to do a thing and now I have an appointment to see a doctor in a month. Thank you Overalls!”
 

"I love Overalls. Great service and saves a busy mom like me a lot of time! Thank you!"

Sam turned to Overalls to help find a suitable pediatric behavioral therapist for her son, who required therapy not covered by insurance.

Gina, her dedicated LifeConcierge, compiled a list of pediatric therapists accepting new patients near Sam's location. After reviewing the initial options, Sam updated her preferences and Gina promptly responded with another set of therapists, ensuring they met Sam's criteria.

The assistance provided by Gina allowed Sam to focus on her family while Overalls handled the logistics of finding the right therapy option for her son.

"WOW! Beth was incredibly helpful... She did an amazing amount of work to help us find the best location options for Mom, and with the 'real' preparedness for what steps are next. We felt Beth's deep compassion and concern with Mom's decline, and she sincerely helped us with the very critical housing needs in Mom's final journey. This overcame how overwhelmed we felt trying to do this on our own."

John reached out to Overalls to find a Medicaid assisted living bed for his mother, whose long-term care coverage was ending soon. With the challenges of securing Medicaid residency and navigating waitlists, John sought help in locating a suitable facility close to his father.

Beth began by conducting extensive research, identifying and contacting six assisted living facilities participating in the Medicaid program. Recognizing the critical nature of the situation, Beth called each facility to inquire about current availability and their admissions process.

Beth left detailed voicemails, engaged in follow-up calls, and diligently documented each facility's response. This thorough approach ensured John received the comprehensive information needed to make informed decisions for his mother's care.

"I truly appreciate all of your work on this - I have been trying to track these records down for ages and wasn't getting anywhere!!!"

In a labyrinth of bureaucracy and disconnected phone lines, Jake embarked on a mission to reclaim his medical records from a defunct provider.

Gaby, his dedicated LifeConcierge, diligently pursued various avenues to track down Jake's elusive medical records. After exploring outdated record portals and making numerous calls, Gaby finally connected with the right source. They informed Gaby that Jake's records were in the process of being transferred to a new medical group. With this crucial information, Jake can now monitor the progress of his record transfer and has a direct point of contact for any inquiries.

"Thank you so much. It's very comprehensive, and the links are extremely helpful."

In the quest for long-term care insurance, Roger turned to Overalls for advice. Overall’s expert LifeConcierge pulled together a comprehensive summary of the coverage to help get him on the right track.

His LifeConcierge advised him of the best time to secure the coverage to minimize his costs while not sacrificing his ability to get insured. She outlined the different coverage options and introduced him to carriers that best fit his needs. 

Roger's unsteady exploration into long-term care insurance evolved into a delightful and stress-free experience into security.

"It’s taken me three months to book these dentist appointments for my son and I. You guys got it done in days! Thank you!"

Erica had been trying to book dental appointments for herself and her son, but confirming insurance coverage with a dentist she liked turned into an exasperating game of phone tag. Feeling overwhelmed, she decided to reach out to her LifeConcierge for assistance.

Her LifeConcierge promptly contacted the dentist's office, worked with the receptionist to confirm that they accepted her insurance, and scheduled the appointments. Taking care of the entire process, her LifeConcierge even sent her a detailed calendar reminder!

Now, Erica and her son have clean teeth and smiles to show for it.

“Julie was persistent with the parties I was dealing with and managed to accomplish something (getting the direct phone number of a person) that I have been unable to do. I appreciated her updates and helpful nudges to push us forward” 

Jame's wife had a medical procedure that required authorization—and, unfortunately due to a clerical error, the insurance company had no proof of this documentation. He knew this was a problem for LifeConcierge. 

Jame’s LifeConcierge spent nearly a week calling the appropriate parties at the insurance company and following up. And, sure enough, his LifeConcierge was finally able to get a specialist from the insurance company to assist with the case, confirm the authorized services and resolve the outstanding billing issues.