LifeConcierge^TM Hall of Fame

"Julie was amazing! I’m grateful for her prompt assistance!”

After completing repairs from a water damage incident, Vivian needed to submit a Letter of Completion to her insurance. Unsure how to proceed, she turned to Overalls for guidance and requested a sample document that her contractor could easily fill out and submit.

LifeConcierge Julie quickly stepped in to assist. She reached out to Vivian, coordinated a callback, and began researching what insurance companies typically require for such documentation. Julie drafted a customized sample letter based on best practices and examples from credible sources, delivering it in a clear, editable format for Vivian's contractor to use.

Julie followed up to ensure Vivian had everything she needed and remained available for any additional questions. Vivian was relieved and thankful for the seamless help, saving her valuable time and hassle during a stressful claims process. She shared, “Julie was amazing! I’m grateful for her prompt assistance!”

“I just got the approval from the insurance company. Thank you again SO SO much! This has been a struggle for me for months.”

Shane had been struggling for months to get his insurance to approve a claim for new aligners. Despite his orthodontist submitting the claim multiple times, it kept getting rejected for allegedly missing information.

LifeConcierge Lynn stepped in, reviewed the documents, and contacted the insurer directly. After identifying the issue, she coordinated with the insurance agent to have the claim manually corrected and resubmitted. The insurer confirmed that the correction was made and that the claim would be reprocessed within 2–4 weeks.

Shane later shared, “I just got the approval from the insurance company. Thank you again SO SO much! This has been a struggle for me for months.”

“Very helpful!”

Bunny reached out to Overalls for help getting reimbursed by her insurance for an emergency care charge. She had been told she could submit the claim herself, but only had a basic receipt.

LifeConcierge Lynn reviewed the receipt and informed Bunny that her insurance required an itemized bill including procedure codes and provider details. Bunny didn’t have that, so Lynn contacted the billing department at the hospital directly. She coordinated with them to ensure the correct documentation would be sent to Bunny.

Once the itemized bill arrived, Bunny uploaded it to her healthcare portal herself and successfully submitted the claim.

Reflecting on the help she received, Bunny said:
 “Very helpful!”

“Super helpful and informative, last email was truly amazing info” 

Ken got his auto insurance renewal letter in the mail; his premium was on the rise, but he and his wife are safe drivers with no claims. He decided to shop around and reached out to an Overalls insurance expert for help.

His Overalls Expert explained the current state of the insurance market, including how prices were on the rise across the board due to inflation and the rising cost of claims. She helped him get competitive quotes and walked him through the coverages, enabling him to evaluate his options and choose the right plan.

Now, Ken knows how to read an insurance declarations page and plans to impress his friends with his new insurance knowledge at the next dinner party.

“Sam is incredible. Super patient, proactive, and all around an amazing partner” 

Tired of searching for individual home and auto policies, Lucas decided a bundle was what he needed.

The Overalls LifeConcierge team put Lucas directly in contact with one of our insurance experts to discuss his needs in depth. After gathering all the proper documentation, his LifeConcierge provided a quote and policy for home and auto coverage for him and his wife. Lucas was relieved at how easy and simple the process was, and purchased his policy within a few days.