“Julie was persistent with the parties I was dealing with and managed to accomplish something (getting the direct phone number of a person) that I have been unable to do. I appreciated her updates and helpful nudges to push us forward”
Jame's wife had a medical procedure that required authorization—and, unfortunately due to a clerical error, the insurance company had no proof of this documentation. He knew this was a problem for LifeConcierge.
Jame’s LifeConcierge spent nearly a week calling the appropriate parties at the insurance company and following up. And, sure enough, his LifeConcierge was finally able to get a specialist from the insurance company to assist with the case, confirm the authorized services and resolve the outstanding billing issues.
Avoided future payment penalties