LifeConcierge^TM Hall of Fame

“Thanks Susan!”

Wendy reached out to Overalls with a unique request: to find a guitarist or keyboardist willing to provide weekly music sessions for his three mini donkeys; Sparkles, Shimmer, and Dr. Bray. She hoped for a recommendation and help scheduling, with payment negotiable.

LifeConcierge Susan immediately began researching local musicians and music programs. She explored multiple platforms, as well as nearby schools and music stores. She also contacted the several bands and other local groups, leaving several messages and following up with potential leads.

Susan’s persistence led to promising connections. She identified a local keyboardist with experience singing to farm animals, and shared her contact with Wendy. When that option did not work out, Susan continued her search, reaching out to the local university’s music department. Her efforts paid off when one of the university's professors expressed interest in the opportunity. Susan provided Wendy with their contact details, pricing, and website so he could connect directly.

"This is seriously the most helpful service ever! And the customer service is absolutely top notch :) Thank you thank you thank you!!"

Drew reached out to Overalls with a specific request: she needed to find a tire shop near her home that could swap the wheels and tires between two Teslas at the lowest possible cost.

LifeConcierge Schuyler immediately got to work, contacting local shops and confirming they could perform the swap. After verifying that neither car had original tires (a requirement for one provider), Schuyler presented several affordable options. Among them, one provider stood out, offering the full swap for just $50.

Drew chose this provider and requested an appointment for a specific time. Schuyler coordinated the schedule, confirmed availability, and successfully booked the appointment well within Drew's deadline.

Drew expressed her appreciation, saying, "This is seriously the most helpful service ever! And the customer service is absolutely top notch :) Thank you thank you thank you!!"

“She was fantastic! Very pleased with the information that was provided."

Brittany initially reached out to Overalls seeking a nurse for her mother. LifeConcierge Gina stepped in to help identify reliable local agencies that offer services such as companionship, meal prep, and mobility assistance.

Gina sourced three reputable home care agencies and provided detailed information on services, hourly rates, shift requirements, and contact details. She also researched adult day programs in the area, including town-subsidized services and centers offering Alzheimer’s-specific support. Brittany appreciated learning that some programs even offered in-home companion options and transportation.

Throughout the process, Gina remained responsive and thorough, even clarifying what services Medicare could cover. Brittany shared her appreciation, saying, “She was fantastic! Very pleased with the information that was provided"

“Carrie was super helpful and managed to cancel the gym membership of both myself and my wife without either of us ever needing to be on the phone.”

Patrick contacted Overalls for help canceling both his and his wife’s gym memberships, aware that gym cancellations are often a hassle. He provided key account details and asked for help avoiding phone calls.

LifeConcierge Carrie took the lead, gathering all necessary information and coordinating directly with the gym. She successfully canceled Patrick's membership, and with a bit of extra coordination, she finalized his wife’s cancellation as well. Neither of them had to get on a call during the process.

Patrick shared, “Carrie was super helpful and managed to cancel the gym membership of both myself and my wife without either of us ever needing to be on the phone.”

“I just got the approval from the insurance company. Thank you again SO SO much! This has been a struggle for me for months.”

Shane had been struggling for months to get his insurance to approve a claim for new aligners. Despite his orthodontist submitting the claim multiple times, it kept getting rejected for allegedly missing information.

LifeConcierge Lynn stepped in, reviewed the documents, and contacted the insurer directly. After identifying the issue, she coordinated with the insurance agent to have the claim manually corrected and resubmitted. The insurer confirmed that the correction was made and that the claim would be reprocessed within 2–4 weeks.

Shane later shared, “I just got the approval from the insurance company. Thank you again SO SO much! This has been a struggle for me for months.”

“Very helpful!”

Bunny reached out to Overalls for help getting reimbursed by her insurance for an emergency care charge. She had been told she could submit the claim herself, but only had a basic receipt.

LifeConcierge Lynn reviewed the receipt and informed Bunny that her insurance required an itemized bill including procedure codes and provider details. Bunny didn’t have that, so Lynn contacted the billing department at the hospital directly. She coordinated with them to ensure the correct documentation would be sent to Bunny.

Once the itemized bill arrived, Bunny uploaded it to her healthcare portal herself and successfully submitted the claim.

Reflecting on the help she received, Bunny said:
 “Very helpful!”

“She was so quick in helping me complete a task I was putting off. It made it seem less intimidating putting the request through Overalls vs. sorting through all the details myself. Thanks!”

Morgan contacted Overalls to find a reliable cleaner for a one-time deep cleaning of her home. She requested estimates and had a preference for possibly using the service on a regular basis.

LifeConcierge Sabrina quickly sourced three highly rated local cleaning services with detailed pricing, availability, and reviews. After reviewing the options, Morgan chose a provider and requested a booking. Sabrina contacted the company, secured an estimate, provided a deposit link, and made sure Morgan was looped into all scheduling communication.

Morgan appreciated the seamless experience, saying, “She was so quick in helping me complete a task I was putting off. It made it seem less intimidating putting the request through Overalls vs. sorting through all the details myself. Thanks!”

"I had been procrastinating on finding lawn care services and Brittany helped take that off my plate!"

Nikki contacted Overalls for help finding a professional lawn care service to mow her yard on a weekly basis. She specified her preferred communication method, provided the size of her lot, and shared photos of her lawn to assist with quotes.

LifeConcierge Brittany quickly got to work, reaching out to multiple providers and collecting quotes. She emailed three vetted options and then followed up with a fourth, more affordable quote that came in afterward. Nikki reviewed the options and selected a provider.
Brittany handled the scheduling and confirmed the service would begin that Thursday. She also explained the billing process and what to expect moving forward.

Nikki expressed her appreciation, saying, "I had been procrastinating on finding lawn care services and Brittany helped take that off my plate!"