LifeConcierge^TM Hall of Fame

"Jenna is the absolute best! She went above and beyond to help me out with a time-consuming, tedious task I did not have the motivation or bandwidth to deal with. Way to go Jenna!"

Taylor needed help placing an order on the Aritzia website using two payment methods: a prepaid Visa gift card and a credit card. After multiple failed attempts to get support from Aritzia’s customer service, she turned to Overalls for help.

LifeConcierge Jenna took on the task, contacting Aritzia directly and waiting on hold for over two hours to speak with a representative. She confirmed that while Aritzia doesn’t allow split payments online, their customer service team could process the order manually.

Jenna coordinated the order through Taylor’s account using both payment methods, confirmed the item and shipping details, and ensured the purchase went through. After everything was finalized, Taylor received her order confirmation and said:

“Thank you Jenna; you are THE best. I really appreciate your help.”

"I appreciate not having to call around to multiple service providers and try to schedule. It saved me so much time and was so much less stressful to have someone else do that for me!"

Lisa reached out to Overalls after discovering a leak in a bedroom ceiling. She needed help arranging repairs and guidance on how to file a homeowner's insurance claim.

LifeConcierge Brei quickly responded and offered to help with both the repair and insurance process. Lisa was able to file her claim online, and Brei focused on finding a provider who could handle both the leak and drywall repair. Lisa shared that flexibility in timing was important due to her caregiving responsibilities at home.

Brei coordinated with the provider, provided contact details, and kept the process moving by handling communication. Lisa appreciated not having to manage the back-and-forth herself and confirmed that the provider would work directly with her insurance company.

She expressed her relief and gratitude by saying:

“Thank you so much for being the go between, it took a lot of stress off my shoulders!”

"This was great and my service person had real-life experience in what I was looking for!"

Monica contacted Overalls for help planning a family trip to Italy. With her travel dates and key destinations in mind, she needed help organizing the details into a clear itinerary. Her main priorities were visiting a synagogue, exploring Pompeii, and seeing the Colosseum.

LifeConcierge Beth responded quickly and used her own experience living in Catania to craft two itinerary options. Each included sightseeing ideas, travel tips, and synagogue visit suggestions. After Monica chose her preferred route, Beth revised the plan to match her requests.

She updated transportation from ferry to flights, suggested Airbnbs that fit the family’s needs, and added special stops like a historic pizzeria and palace visit. Beth sent updated documents with maps and travel logistics.

Monica was happy with the final plan and said, "This was great and my service person had real-life experience in what I was looking for!"

"Julie was absolutely amazing! She took care of my request with great skill and speed. She got me an appointment with the perfect doctor for me!”

In the saga of phone carrier switches and billing troubles, Don found solace in Overalls LifeConcierge. Don switched from one carrier to another, but the second line faced a dilemma, leading to an exhausting eight-hour ordeal.

Enter Overalls, to straighten out this technological tangle. Don, expressing his gratitude, informed his LifeConcierge that the issue seemed resolved but there was another hang up on the horizon.

Days later, a concern resurfaced regarding Don's account status. Overalls reassured Don, promising a resolution. Overall’s LifeConcierge provided a drafted letter for the phone carrier, easing Don's journey and resolving the phone issue for good.

"Thank you so much for getting this arranged. I really appreciate your time and thank you for sending the calendar reminder! We are all set."  

Bess needed to schedule annual checkups for her two sons before they returned to school. Despite initial challenges with appointment availability due to insurance constraints, Schuyler from Overalls LifeConcierge swiftly navigated the situation.

After coordinating with the pediatrician's office, Schuyler secured back-to-back appointments for Bess’s two sons, accommodating Bess’s preference for early morning hours. Schuyler ensured all details were covered, including advising Bess to bring necessary school entry forms and sending over a calendar reminder.

Schuyler managed Bess’s healthcare appointments efficiently, ensuring Bess’s peace of mind and saving her valuable time.

"Gina was so exceedingly helpful, even with a very short timeline. The relief I feel having this piece of our move sorted is immense." 

Jane reached out to Overalls LifeConcierge for assistance with her upcoming move from Florida to Washington, involving transporting her elderly mother's furniture and personal items. With a tight schedule and specific requirements, Jane was looking for a reliable and cost-effective solution to ensure everything arrived at her new home by her move in date.

Gina from Overalls LifeConcierge researched various moving options tailored to Jane’s needs. She provided detailed information on several providers, highlighting their ratings, pricing, and availability. Jane found the information extremely helpful in making an informed decision.

Jane decided to proceed with an option Gina has recommended, impressed by their competitive pricing and the assurance of timely delivery. Gina facilitated the communication with the moving company and Jane, ensuring all necessary details were addressed promptly 

"I had not been able to get a hold of anybody there for several days and gave up trying to follow up. Overalls was amazing. I was so happy with this outcome."

Catherine had purchased tickets for a family outing with a business about a year ago but was unable to use 3-4 of them due to unforeseen circumstances. Concerned about their validity and facing difficulty reaching the business directly, Catherine turned to Overalls LifeConcierge for assistance.

Cheryl, her dedicated LifeConcierge, contacted the company and spoke with an employee, confirming that Catherine’s tickets were still valid. The employee provided assurance that Catherine could rebook the tickets for a future date of her choice, ensuring she wouldn't lose the value of her purchase.

Overalls LifeConcierge provide peace of mind, ensuring Catherine could enjoy her planned family outing stress-free.

"Extremely good detail and research on a fairly difficult request. Much appreciate the time saver"

James needed help planning a trip to Greece with his girlfriend, focusing on Athens and possibly exploring neighboring islands or the Peloponnese peninsula. He also required flexible travel arrangements to ensure they could fly to Tuscany.

Beth from Overalls LifeConcierge provided detailed and well-organized recommendations for sites, attractions, accommodations, and transportation options. Despite the complexity of the request, Beth’s thorough research and clear presentation made it easy for James to plan their itinerary.

James appreciated the detailed options and the time-saving assistance, finding the information to be an excellent starting point for their trip planning.