LifeConcierge^TM Hall of Fame

“My Concierge was very helpful, thorough, professional, and quick to respond to my needs. I truly appreciated her help!” 

When Lindsey was looking to book a private dining experience at a restaurant for a special occasion, she reached out to her Overalls LifeConcierge for help finding the right venue. Her LifeConcierge, Susan, researched restaurants with private dining options, considering atmosphere, cuisine, capacity, and availability for Lindsey's event.

Susan curated a thoughtful selection of options, providing enough detail on each to help Lindsey picture the experience and make a confident choice. She was attentive to the special nature of the occasion and brought real care to the search.

Lindsey found the perfect venue.

"Jenna was super considerate and had incredible communication throughout the process. She saved me a lot of time and did an excellent work finding the best restaurants, hotels, and things to do for my trip. Highly grateful for the help"

When Joel was planning a trip to Newport, Rhode Island, and needed help putting the pieces together, he reached out to his Overalls LifeConcierge. His LifeConcierge, Jenna, took on the research with care — looking into accommodations, must-see attractions, dining options, and local activities to help Joel make the most of his visit.

Jenna organized everything into an easy-to-follow format, offering thoughtful suggestions without overloading Joel with information. Her local knowledge and attention to detail made the planning process feel effortless.

Anthony headed to Newport well-prepared.

“This was my first time to use a concierge service and I am much impressed by the results. Victoria was able to identify the cruises that matched my very specific requirements, contacted the cruise lines, obtained quotes and other pertinent information and summarized everything in a clear way in an email attachement. She was also able to use my preferred method of communication (by phone during specific hours) to clarify specific requirements and update me on the progress of her search. I will gladly use this service again."

When Hilary set her sights on an Antarctica cruise and wanted help researching expedition options, she turned to his Overalls LifeConcierge. Her LifeConcierge, Victoria, dove into the research with the thoroughness such a unique trip deserved — exploring reputable expedition operators, itinerary differences, pricing, and what to expect from each type of voyage.

Victoria organized her findings in a way that helped Hilary compare options clearly — from ship size and expedition style to what’s typically included in the cost. Her research was detailed and well-structured, making it easier to approach a complex, once-in-a-lifetime booking decision.

Hilary had everything she needed to plan her dream expedition.

 “Cassandra went above my expectations and found several options for me to look into. She definitely saved me a ton of time and effort! Thanks so much!” 

Vanessa reached out to Overalls looking for a unique Christmas gift: a couples makeup tutorial she and her boyfriend could use to elevate their cosplay looks for fantasy conventions and Renaissance fairs. She wanted an in-person experience, ideally available as a gift card or voucher, and was willing to travel within an hour.

LifeConcierge Cassandra began by clarifying Vanessa's vision and ensured the search focused on glam makeup rather than special effects. She contacted multiple makeup artists and salons across the region, exploring both in-salon sessions and artists who could travel to the client. Cassandra ultimately identified several solid options
Vanessa appreciated having a range of well-researched choices. She followed up with the local artist and shared that she would likely book once she settled on a date. She closed the request with gratitude, saying, “Cassandra went above my expectations and found several options for me to look into. She definitely saved me a ton of time and effort! Thanks so much!”

"Jenna is the absolute best! She went above and beyond to help me out with a time-consuming, tedious task I did not have the motivation or bandwidth to deal with. Way to go Jenna!"

Taylor needed help placing an order on the Aritzia website using two payment methods: a prepaid Visa gift card and a credit card. After multiple failed attempts to get support from Aritzia’s customer service, she turned to Overalls for help.

LifeConcierge Jenna took on the task, contacting Aritzia directly and waiting on hold for over two hours to speak with a representative. She confirmed that while Aritzia doesn’t allow split payments online, their customer service team could process the order manually.

Jenna coordinated the order through Taylor’s account using both payment methods, confirmed the item and shipping details, and ensured the purchase went through. After everything was finalized, Taylor received her order confirmation and said:

“Thank you Jenna; you are THE best. I really appreciate your help.”

"This was great and my service person had real-life experience in what I was looking for!"

Monica contacted Overalls for help planning a family trip to Italy. With her travel dates and key destinations in mind, she needed help organizing the details into a clear itinerary. Her main priorities were visiting a synagogue, exploring Pompeii, and seeing the Colosseum.

LifeConcierge Beth responded quickly and used her own experience living in Catania to craft two itinerary options. Each included sightseeing ideas, travel tips, and synagogue visit suggestions. After Monica chose her preferred route, Beth revised the plan to match her requests.

She updated transportation from ferry to flights, suggested Airbnbs that fit the family’s needs, and added special stops like a historic pizzeria and palace visit. Beth sent updated documents with maps and travel logistics.

Monica was happy with the final plan and said, "This was great and my service person had real-life experience in what I was looking for!"

"Julie was absolutely amazing! She took care of my request with great skill and speed. She got me an appointment with the perfect doctor for me!”

In the saga of phone carrier switches and billing troubles, Don found solace in Overalls LifeConcierge. Don switched from one carrier to another, but the second line faced a dilemma, leading to an exhausting eight-hour ordeal.

Enter Overalls, to straighten out this technological tangle. Don, expressing his gratitude, informed his LifeConcierge that the issue seemed resolved but there was another hang up on the horizon.

Days later, a concern resurfaced regarding Don's account status. Overalls reassured Don, promising a resolution. Overall’s LifeConcierge provided a drafted letter for the phone carrier, easing Don's journey and resolving the phone issue for good.

"I had not been able to get a hold of anybody there for several days and gave up trying to follow up. Overalls was amazing. I was so happy with this outcome."

Catherine had purchased tickets for a family outing with a business about a year ago but was unable to use 3-4 of them due to unforeseen circumstances. Concerned about their validity and facing difficulty reaching the business directly, Catherine turned to Overalls LifeConcierge for assistance.

Cheryl, her dedicated LifeConcierge, contacted the company and spoke with an employee, confirming that Catherine’s tickets were still valid. The employee provided assurance that Catherine could rebook the tickets for a future date of her choice, ensuring she wouldn't lose the value of her purchase.

Overalls LifeConcierge provide peace of mind, ensuring Catherine could enjoy her planned family outing stress-free.