LifeConcierge^TM Hall of Fame

"Jenna is the absolute best! She went above and beyond to help me out with a time-consuming, tedious task I did not have the motivation or bandwidth to deal with. Way to go Jenna!"

Taylor needed help placing an order on the Aritzia website using two payment methods: a prepaid Visa gift card and a credit card. After multiple failed attempts to get support from Aritzia’s customer service, she turned to Overalls for help.

LifeConcierge Jenna took on the task, contacting Aritzia directly and waiting on hold for over two hours to speak with a representative. She confirmed that while Aritzia doesn’t allow split payments online, their customer service team could process the order manually.

Jenna coordinated the order through Taylor’s account using both payment methods, confirmed the item and shipping details, and ensured the purchase went through. After everything was finalized, Taylor received her order confirmation and said:

“Thank you Jenna; you are THE best. I really appreciate your help.”

"This was great and my service person had real-life experience in what I was looking for!"

Monica contacted Overalls for help planning a family trip to Italy. With her travel dates and key destinations in mind, she needed help organizing the details into a clear itinerary. Her main priorities were visiting a synagogue, exploring Pompeii, and seeing the Colosseum.

LifeConcierge Beth responded quickly and used her own experience living in Catania to craft two itinerary options. Each included sightseeing ideas, travel tips, and synagogue visit suggestions. After Monica chose her preferred route, Beth revised the plan to match her requests.

She updated transportation from ferry to flights, suggested Airbnbs that fit the family’s needs, and added special stops like a historic pizzeria and palace visit. Beth sent updated documents with maps and travel logistics.

Monica was happy with the final plan and said, "This was great and my service person had real-life experience in what I was looking for!"

"Julie was absolutely amazing! She took care of my request with great skill and speed. She got me an appointment with the perfect doctor for me!”

In the saga of phone carrier switches and billing troubles, Don found solace in Overalls LifeConcierge. Don switched from one carrier to another, but the second line faced a dilemma, leading to an exhausting eight-hour ordeal.

Enter Overalls, to straighten out this technological tangle. Don, expressing his gratitude, informed his LifeConcierge that the issue seemed resolved but there was another hang up on the horizon.

Days later, a concern resurfaced regarding Don's account status. Overalls reassured Don, promising a resolution. Overall’s LifeConcierge provided a drafted letter for the phone carrier, easing Don's journey and resolving the phone issue for good.

"I had not been able to get a hold of anybody there for several days and gave up trying to follow up. Overalls was amazing. I was so happy with this outcome."

Catherine had purchased tickets for a family outing with a business about a year ago but was unable to use 3-4 of them due to unforeseen circumstances. Concerned about their validity and facing difficulty reaching the business directly, Catherine turned to Overalls LifeConcierge for assistance.

Cheryl, her dedicated LifeConcierge, contacted the company and spoke with an employee, confirming that Catherine’s tickets were still valid. The employee provided assurance that Catherine could rebook the tickets for a future date of her choice, ensuring she wouldn't lose the value of her purchase.

Overalls LifeConcierge provide peace of mind, ensuring Catherine could enjoy her planned family outing stress-free.

"Extremely good detail and research on a fairly difficult request. Much appreciate the time saver"

James needed help planning a trip to Greece with his girlfriend, focusing on Athens and possibly exploring neighboring islands or the Peloponnese peninsula. He also required flexible travel arrangements to ensure they could fly to Tuscany.

Beth from Overalls LifeConcierge provided detailed and well-organized recommendations for sites, attractions, accommodations, and transportation options. Despite the complexity of the request, Beth’s thorough research and clear presentation made it easy for James to plan their itinerary.

James appreciated the detailed options and the time-saving assistance, finding the information to be an excellent starting point for their trip planning.

"It was so helpful to have a detailed list of the colleges offering the grad program that I was interested in, along with very detailed information on the specifics within each college. It helped me get to the application process with ease."

Tati was seeking assistance in finding online or low-residency Master's programs in Marriage and Family Therapy with an option for additional licensure in Professional Clinical Counseling. She needed details on tuition and program specifics for colleges in Texas.

Beth from Overalls provided comprehensive research and detailed lists of both online and low-residency programs. She included information on public/state colleges in the Dallas/Forth Worth area, as well as private institutions for comparison. 

Tati was able to compare all her options so she could find a program that would cater to her goals!

"I reached out, and within days I had a contact and location to donate my items. Thank you, Schuyler an Overalls!"

Ella wanted to donate gently used clothing to nursing home residents in need but was unsure where to start. She was concerned about overwhelming the staff at local facilities and didn’t have the time to make phone calls or research donation guidelines herself.

LifeConcierge Schuyler stepped in to assist. Schuyler reached out to over 20 nursing homes in the area, gathering information on which facilities accepted clothing donations and any special guidelines for drop-offs. After thorough research, Schuyler identified a nursing home thrilled to accept the donations. Schuyler provided Ella with the address, contact information, and details so Ella could give her clothes some new life.

"Samantha was very helpful, found some great ideas for things to do in St. Louis including some that I had never heard of before (and I grew up there). She also shared some great craft ideas that I'm looking forward to trying with friends!”

Bretman reached out to Overalls to help plan a birthday weekend in St. Louis. Although familiar with the city, he wanted to discover activities beyond the major attractions and create a loose schedule of low-cost, flexible events his friends could join throughout the weekend.

LifeConcierge Samantha provided a curated set of recommendations centered in the city, including unique coffee shops, antique shopping, and lesser-known spots like The Book House. After learning about Bretman's love for crafts, Samantha also developed a series of DIY activity ideas. She followed up with a detailed guide to bracelet making and included supplies and instructions for sharing with friends.

Bretman appreciated the thoughtful suggestions and said, “Samantha was very helpful, found some great ideas for things to do in St. Louis including some that I had never heard of before (and I grew up there). She also shared some great craft ideas that I'm looking forward to trying with friends!”