LifeConcierge^TM Hall of Fame

“I'm very glad I made this request and Desiree was able to handle it so swiftly. She saved me a lot of time making phone calls to gather information. Much appreciated!”

Tess contacted Overalls to help find a pediatric dermatologist in her area for her 2.5-year-old daughter. She provided a list of dermatologists and outlined a clear set of requirements: confirm if they treat toddlers, accept her insurance into 2026, require referrals, their appointment availability, and general reputation.

LifeConcierge Desiree carefully reviewed the list, calling each provider to gather details. While several offices were not in-network or didn’t see children under 12, Desiree was able to confirm that a provider near Tess's home met all Tess's criteria. She verified that multiple providers were in-network through 2026, that no referral was required, and secured an appointment.

“I had a great experience overall - so efficient, gave me everything I needed!”

Taylor contacted Overalls requesting quotes from three reputable gutter cleaning companies, along with help scheduling the most affordable option. She emphasized wanting strong reviews, reasonable pricing, and clear communication.

LifeConcierge Brei promptly researched and shared quotes from three highly rated providers. Brei clarified that all companies offered similar services—clearing gutter debris and downspouts, and disposing of waste via yard bins or provided bags.

After reviewing the recommendations, Taylor chose a provider and asked Brei to schedule them. Brei booked the service, confirmed no one needed to be home for the appointment, and ensured Taylor's contact information was shared for invoicing and day-of updates

 "Dave was outstanding!!! He was so incredible by helping me deal with a STD claim that had an error on the insurer’s end. He walked me through all the steps and everything he was doing. He was truly caring, thorough and very very patient!"

Troy reached out to Overalls for help when he discovered that his short-term disability claim with had been unexpectedly closed after only one payout. Despite multiple attempts, Troy was unable to reach his claims specialist for clarification and needed advocacy to understand what had gone wrong and to pursue an extension.

LifeConcierge Dave stepped in immediately, contacting MetLife on Troy's behalf. He navigated the automated system, investigated the cause of the claim closure, and learned that his insurance had determined the claim had reached the maximum benefit period. However, Troy informed Dave that, based on his district's plan, the maximum benefit was not the shorter period his insurance applied.

Recognizing the discrepancy, Dave continued pressing for answers. He coordinated with a unit manager, who was supposed to follow up with Troy. When Troy didn’t receive a call, Dave persisted—reaching out again and ensuring a callback was rescheduled. Troy finally received confirmation from his insurance that the claim had been mistakenly closed due to an internal error and that it was being reopened.

“Excellent, organized response with each criteria clearly laid out for each category. Also quick! It saved me a few hours but it would have taken weeks to find those hours to do it.”

Charlotte reached out to Overalls to compile a list of residential summer intensives in music or musical theater for her 14 year old child. With over 15 theater productions under their belt and enrollment in a performing arts high school, they were seeking a program focused on vocal music, acting, or dance. Charlotte emphasized the importance of an advanced curriculum, urban or collegiate settings, and detailed information on cost, dates, housing, audition requirements, and inclusivity.

LifeConcierge Shyanne responded promptly, confirming the criteria and beginning the research. She delivered a detailed PDF, featuring well-matched programs from across the country, each aligned with the specified preferences. 

Charlotte appreciated the speed and thoroughness of the response, saying, “Excellent, organized response with each criteria clearly laid out for each category. Also quick! It saved me a few hours but it would have taken weeks to find those hours to do it.”

 “Desiree was great! So helpful and saved me almost $300 on my event insurance!” 

Abby contacted Overalls looking for event insurance for her upcoming wedding. She needed both general liability and cancellation coverage for the event, which would host around 200 guests. Abby had already received a quote and was hoping to find a more affordable option.

LifeConcierge Desiree responded promptly, gathered the venue’s requirements, and researched policies that would provide the necessary coverage. Desiree obtained quotes from multiple reputable providers and compared options based on price and benefits. She ultimately found a provider that offered the best value—providing full coverage, well under Abby's original quote.

After reviewing the options, Abby confirmed she would go with the provider and successfully purchased the policy, saying,

 “Desiree was great! So helpful and saved me almost $300 on my event insurance!”

 “Cassandra went above my expectations and found several options for me to look into. She definitely saved me a ton of time and effort! Thanks so much!” 

Vanessa reached out to Overalls looking for a unique Christmas gift: a couples makeup tutorial she and her boyfriend could use to elevate their cosplay looks for fantasy conventions and Renaissance fairs. She wanted an in-person experience, ideally available as a gift card or voucher, and was willing to travel within an hour.

LifeConcierge Cassandra began by clarifying Vanessa's vision and ensured the search focused on glam makeup rather than special effects. She contacted multiple makeup artists and salons across the region, exploring both in-salon sessions and artists who could travel to the client. Cassandra ultimately identified several solid options
Vanessa appreciated having a range of well-researched choices. She followed up with the local artist and shared that she would likely book once she settled on a date. She closed the request with gratitude, saying, “Cassandra went above my expectations and found several options for me to look into. She definitely saved me a ton of time and effort! Thanks so much!”

"Jenna is the absolute best! She went above and beyond to help me out with a time-consuming, tedious task I did not have the motivation or bandwidth to deal with. Way to go Jenna!"

Taylor needed help placing an order on the Aritzia website using two payment methods: a prepaid Visa gift card and a credit card. After multiple failed attempts to get support from Aritzia’s customer service, she turned to Overalls for help.

LifeConcierge Jenna took on the task, contacting Aritzia directly and waiting on hold for over two hours to speak with a representative. She confirmed that while Aritzia doesn’t allow split payments online, their customer service team could process the order manually.

Jenna coordinated the order through Taylor’s account using both payment methods, confirmed the item and shipping details, and ensured the purchase went through. After everything was finalized, Taylor received her order confirmation and said:

“Thank you Jenna; you are THE best. I really appreciate your help.”

"I appreciate not having to call around to multiple service providers and try to schedule. It saved me so much time and was so much less stressful to have someone else do that for me!"

Lisa reached out to Overalls after discovering a leak in a bedroom ceiling. She needed help arranging repairs and guidance on how to file a homeowner's insurance claim.

LifeConcierge Brei quickly responded and offered to help with both the repair and insurance process. Lisa was able to file her claim online, and Brei focused on finding a provider who could handle both the leak and drywall repair. Lisa shared that flexibility in timing was important due to her caregiving responsibilities at home.

Brei coordinated with the provider, provided contact details, and kept the process moving by handling communication. Lisa appreciated not having to manage the back-and-forth herself and confirmed that the provider would work directly with her insurance company.

She expressed her relief and gratitude by saying:

“Thank you so much for being the go between, it took a lot of stress off my shoulders!”