"Jenna is the absolute best! She went above and beyond to help me out with a time-consuming, tedious task I did not have the motivation or bandwidth to deal with. Way to go Jenna!"
Taylor needed help placing an order on the Aritzia website using two payment methods: a prepaid Visa gift card and a credit card. After multiple failed attempts to get support from Aritzia’s customer service, she turned to Overalls for help.
LifeConcierge Jenna took on the task, contacting Aritzia directly and waiting on hold for over two hours to speak with a representative. She confirmed that while Aritzia doesn’t allow split payments online, their customer service team could process the order manually.
Jenna coordinated the order through Taylor’s account using both payment methods, confirmed the item and shipping details, and ensured the purchase went through. After everything was finalized, Taylor received her order confirmation and said:
“Thank you Jenna; you are THE best. I really appreciate your help.”