“Very helpful!”
Bunny reached out to Overalls for help getting reimbursed by her insurance for an emergency care charge. She had been told she could submit the claim herself, but only had a basic receipt.
LifeConcierge Lynn reviewed the receipt and informed Bunny that her insurance required an itemized bill including procedure codes and provider details. Bunny didn’t have that, so Lynn contacted the billing department at the hospital directly. She coordinated with them to ensure the correct documentation would be sent to Bunny.
Once the itemized bill arrived, Bunny uploaded it to her healthcare portal herself and successfully submitted the claim.
Reflecting on the help she received, Bunny said:
“Very helpful!”